Optimising Terminal Operations with AI

Managing the complex logistics of airport terminals requires precision, especially in high-traffic hubs like those managed by the Port Authority of New York and New Jersey (PANYNJ). To address operational inefficiencies, Rhoden Group partnered with PANYNJ to pilot an AI-powered resource allocation system at a single terminal in Newark Liberty International Airport (EWR).

This project aimed to optimise the scheduling and deployment of staff and equipment, minimising downtime and improving overall passenger experience.

A Targeted Approach to Efficiency

Rhoden Group worked closely with PANYNJ to design and implement a tailored AI solution that addressed specific operational pain points. Key elements of the project included:

1. Operational Data Analysis: Conducted a detailed analysis of terminal operations, including passenger flow, baggage handling, and staffing patterns, to identify inefficiencies.
2. AI Model Development: Designed machine learning algorithms to predict peak demand periods and allocate resources accordingly.
3. Real-Time Monitoring: Integrated the AI system with existing infrastructure to track resource usage in real time and provide actionable insights.
4. Staff Training and Engagement: Delivered on-site training to terminal managers and staff to ensure smooth adoption of the new system.

Results – Streamlined Terminal Operations

The pilot delivered significant operational improvements at the terminal:

• Improved Resource Utilisation: AI-driven scheduling reduced idle time for equipment and staff by 25%, ensuring resources were deployed only when and where needed.
• Faster Turnaround Times: Average baggage handling and passenger boarding times decreased by 15%, leading to smoother operations during peak periods.
• Enhanced Passenger Experience: Reduced wait times for passengers improved customer satisfaction scores for the terminal.

PANYNJ officials commended the project, stating, “This pilot has shown how AI can help us manage complexity and deliver better outcomes for both staff and passengers. It’s a step forward for how we operate our terminals.”

Scalability for Larger Impact

The success of the pilot demonstrated the potential for scaling AI-powered resource allocation across other terminals managed by PANYNJ. By delivering a focused, high-impact solution, Rhoden Group reinforced its ability to bring cutting-edge technology to complex logistical environments.