Context

Licensing services are essential touchpoints between citizens, businesses and government. Many agencies manage high application volumes using legacy systems and manual processes that slow turnaround times and create operational bottlenecks. Improving these workflows requires clarity, structure and coordinated delivery.

Tax Administration Jamaica manages a wide range of licensing and registration functions that support national commerce and compliance. Delays or process inefficiencies can affect customer experience, reduce operational capacity and create pressure on frontline teams.

Our Approach

Rhoden Group supports workflow modernisation through a structured operational delivery model that enhances both process efficiency and service quality. The engagement begins with an assessment of current workflows, system dependencies and volume drivers. This identifies opportunities to streamline tasks and remove constraints.

Our teams support agencies by providing:

• Redesigned and optimised licensing workflows
• Operational support teams for processing and verification
• Standard operating procedures to improve consistency
• Performance and throughput tracking
• Quality assurance controls
• Training and transition support for staff
• Scalable delivery models that adapt to demand

This structured approach improves processing reliability and strengthens customer service outcomes.

Impact

Modernised workflows reduce processing times, improve service accuracy and create a more predictable customer experience. Agencies gain stronger operational capacity and better alignment with public expectations for efficient digital and administrative services. Rhoden Group helps TAJ deliver licensing functions that are more responsive, transparent and resilient.